Refund policy
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to RONDOSON within 30 days of the received date, subject to the conditions and exclusions below.
Eligibility Conditions
Please read conditions below. If all conditions are not met, RONDOSON reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. RONDOSON can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Exchanges
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping
To return your product, you should mail your product to: Room 315, Haochen Building, No. 286 Dongping Street, Suzhou, Jiangsu Province, China, Postal Code 215000
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rondoson.com.